AvayaDesktopAgent: Chrome Browser Add-on for Agent Activity Monitoring and Data Collection
AvayaDesktopAgent is a free Chrome browser add-on developed by reddy127. It is designed to enable agents to trigger events for the recorder based on their activity on the browser. This add-on also allows agents to collect application-specific data and tag it to customer interactions.
With AvayaDesktopAgent, agents can easily notify the Avaya Workforce Optimization Select recording application to mute a portion of a call, as an example of an event. This functionality enhances the agent's ability to manage and control call recordings, ensuring privacy and compliance.
By using AvayaDesktopAgent, agents can streamline their workflow and improve productivity by seamlessly integrating their browser activity with the Avaya Workforce Optimization Select recording application. The add-on provides a convenient way to monitor and manage agent activity, as well as collect valuable data for analysis and performance evaluation.
AvayaDesktopAgent is a valuable tool for agents who rely on Chrome as their primary browser. It empowers them to efficiently handle customer interactions and optimize their workflow within the Avaya ecosystem.
